GetSatisfaction.com was launched in September, 2007, and is really gaining traction these days, as Twitter is one of its most active clients.
What is it? It’s a new way that customers and companies can use public forums to solve problems. Companies can pro-actively use the site as their main location to address customer service issues, or [...]
Posts tagged as:
customer service
Everyone knows the airlines are hurting. What I don’t understand is why they seem unable to learn from the recurring problems they experience to be both more efficient and to actually convert them into marketing moments. Here’s a real life example with several free ideas I have for United Airlines, or any airline really.
The Case [...]
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