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Blogosphere Updates

by Roxanne Darling on July 15, 2008

Jason Calacanis Quit Blogging Altogether The internet is a fascinating place. It so rules the day for a certain subset of humanity, while many more others have yet to really dip their toes in. This week, we are seeing a dramatic shift in how we communicate online, why we communicate, and how we can be [...]

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Continue Reading 4 comments Aloha, Social Media

How and When to Leave Blog Comments

by Roxanne Darling on December 19, 2007

When we get a new client, we often compare the internet to a foreign country. It truly is its own culture, and building a web site there (aka a storefront) is like setting up business in a foreign country. Even though most of what you do will be in English (for most of my readers [...]

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Continue Reading Comments on this entry are closed Aloha, Branding, HowTo, Social Media

How to Apologize & Acknowledge Good Customer Service

by Roxanne Darling on October 30, 2007

People who work in technology get tons of requests from clueless customers – legions of funny lists have been posted. Rarely do you get an inside look though into an example of someone who can admit to “user error.” Hence the internet is often an unfiltered (though understandable) space full of exasperation morphing into meanness [...]

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Continue Reading 0 comments Aloha, Branding, Gossip 2.0, HowTo