Video Podcasting for Unconferenz 2008

Here is my talk at Unconferenz 2008 in Honolulu on Jan 12, 2008. I am using the social networking site for slide shows, SlideShare.net. It does not play the embedded video — for that you'll want to be live! UPDATE: Ryan Ozawa has posted this video compilation from the day's events.

Links from the talk
Hardware & Software
Elgato Turbo USB encoding device
Sanyo Xacti Digital Underwater Video Camera
Flip Digital Video Camera
The Poor Man's Steady Cam
Visual Hub Batch Encoding Software
Quicktime Pro

Video Clips Used in Presentation
The Clip Show - Jim Kirks' Video Podcast Reviews
Levelator Audio Software by Bruce Sharpe
Todd Cochrane of Raw Voice
Laura Athavale Fitton of Pistachio Consulting

Other Useful Links for Video Podcasting
Blip.tv - free and almost free hosting for serialized video content
TubeMogul - batch upload your files to multiple sites and get viewership stats
Show in a Box WordPress theme for Video
Freevlog - Tutorials on Video Blogging

Our Internet TV Show
Beach Walks with Rox

How to Apologize & Acknowledge Good Customer Service

People who work in technology get tons of requests from clueless customers - legions of funny lists have been posted. Rarely do you get an inside look though into an example of someone who can admit to "user error."

Hence the internet is often an unfiltered (though understandable) space full of exasperation morphing into meanness and plenty of "it's not my fault." We at Bare Feet Studios like to lobby for a little consciousness and kindness too.

I was really impressed with how my super geeeky super smart business partner replied to our email provider after bugging them for help, and wanted to share it with you.

OMG....!!!

Here's one for your Knowledge Base or in case you start to receive similar problems reported.

I upgraded to Mac OS X 10.5, Leopard, last night. Apple Mail in Leopard doesn't support some third party plugins and so reported an error and disabled those plugins. All good stuff.

But I had Rules based on those plugins. Because those plugins were now disabled, those Mail Rules grabbed every message coming in to the Inbox and placed them in random folders in Apple Mail.

I am very sorry for all your time I wasted this morning and humbled by my lack of insight that my Mail Rules could be messing with ALL incoming messages.

Webmail.us customer service continues to be top notch even when it's my fault and I don't have a clue it's my fault.

Much Mahalo (thanks)
-shane

I also found these tips for tech support you can use as needed.