GetSatisfaction.com was launched in September, 2007, and is really gaining traction these days, as Twitter is one of its most active clients.
What is it? It’s a new way that customers and companies can use public forums to solve problems. Companies can pro-actively use the site as their main location to address customer service issues, or [...]
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The Social Way to Give & Get Satisfaction
by Roxanne Darling on July 5, 2008
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