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How to Apologize & Acknowledge Good Customer Service

by Roxanne Darling on October 30, 2007

People who work in technology get tons of requests from clueless customers – legions of funny lists have been posted. Rarely do you get an inside look though into an example of someone who can admit to “user error.”
Hence the internet is often an unfiltered (though understandable) space full of exasperation morphing into meanness [...]

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