Resist the Urge to Be Stingy; Sharing is Good for Business

Yeah, you’ve heard all about sharing on the web, and there is a good chance you have formed an opinion. Rather than talk in platitudes, Shane and I like to give real life examples. It’s the best way we know of to demonstrate web practices that can appear confusing, vague, or even irritating. Within hours of coming home from the launch meeting…

Death, Social Media, Personal Branding

Two weeks ago my father died. Like many people, his stature or what we call personal brand, has improved since he passed away. That is an interesting topic to me – however suffice it to say that I think it is evidence of the predominance of goodness and optimism in humanity at large. We do have an enormous capacity to “let bygones…

How Ford Can Ramp Up It’s Social Media Turnaround Story of 2009

Can Ford be the Social Media Turnaround Story of 2009? I would love to see that! They are off to a good start; here are my ideas on how they can ramp up their efforts and increase the chances for success. Caveat: My father worked for Ford for 37 years, retiring as Vice President of Marketing worldwide, so I was raised in…

Why Are Advertisers Embarrassed by Advertising?

I suppose the short, snarky answer would be because some ads are sneaky, insulting, or manipulative – not the most virtuous qualities. They take things and make them into something they are not, to trick us into buying them. The lesson of social media is that people often actually like the plain old dog without the pink head dress as much or…

PRSA: 10-Minute Tour of the Social Web

What a challenge! How do I give an overview of all that is the social web in 10 minutes? Fortunately, we have several other great speakers to follow and plenty of time for Q&A. (Dan Zelikman of StarrTech Interactive; Nadine Kam of Honolulu Star-Bulletin; and Mary Fasteneau of StarrTech Interactive) Twitter * negative incentive: U-haul and Exxon Mobile * positive examples: I…

Be Here Now Marketing: How United Airlines Can Take Advantage of Flight Delays

Everyone knows the airlines are hurting. What I don’t understand is why they seem unable to learn from the recurring problems they experience to be both more efficient and to actually convert them into marketing moments. Here’s a real life example with several free ideas I have for United Airlines, or any airline really. The Case of the Cancelled Flight Shane and…