How to Buy Social Media Services: A Survey

social media survey graphic SMCHI 2011

As an initiative for the Social Media Club Hawaii Chapter in 2011, I set up a survey of social media practitioners, looking at compensation and services. I posted the early data we collected at a public event on this topic. Here is the summary data, delivered to you from the “Better Late Than Never” department. You can Download a PDF of the…

Quick Bites on Marketing, Customer Service, Employees, and Social Media

emplyee of the quarter by absoblogginlutely on Flickr

I am giving a talk today to a private company who is exploring the use of social media as an internal tool. I certainly want to recommend these books, first Groundswell: Winning in a World Transformed by Social TechnologiesGroundswell, by Charline Li and Josh Bernoff, and also