Video Podcast Workflow Tips from Podcamp NYC

I spoke this past weekend at “Podcamp NYC” to a standing-room-only crowd. I promised to post a summary and also provide the links, especially for those peeps who watched from the hallway! Thanks also to these peeps who attended and offered their input: Jamison Tilsner of Tilzy.tv, Chef Mark Tafoya of Culinary Media Network, Tom Guariello of True Talk Now, Adam Sherlip…

How much should you budget for monthly website expenses?

Now that most businesses and organizations have a web site, they are used to the line item in the budget for initial development. And for many, getting a site up and running is such a grueling task that they are ready to sit and rest on their laurels for a while after launch! We completely understand; we wish we could take a…

How to Create a Website Using iWeb

This past weekend I created a 4-page website (link has expired) for my Mom (83) to feature an art show she had recently. It was a fairly simple process, but then again, I am a web developer by trade! More than once I’ve discovered that things are easy…if you know what you are doing. If you don’t? Well then, all bets are…

How to Apologize & Acknowledge Good Customer Service

People who work in technology get tons of requests from clueless customers – legions of funny lists have been posted. Rarely do you get an inside look though into an example of someone who can admit to “user error.” Hence the internet is often an unfiltered (though understandable) space full of exasperation morphing into meanness and plenty of “it’s not my fault.”…