The Secret Sauce of Social Media: Kindness

thank you written on the beach

You can read all the “10 Ways to Succeed at Social Media” articles you like, and strain your brain trying to memorize them all – out there in a vacuum. Or you can practice Kindness. Good graces. Honesty. Maturity. Etiquette. These are the values that separate the social media masters from those who merely use it to game the system or to…

Blogosphere Updates

Jason Calacanis Quit Blogging Altogether The internet is a fascinating place. It so rules the day for a certain subset of humanity, while many more others have yet to really dip their toes in. This week, we are seeing a dramatic shift in how we communicate online, why we communicate, and how we can be both transparent and in control at the…

How and When to Leave Blog Comments

When we get a new client, we often compare the internet to a foreign country. It truly is its own culture, and building a web site there (aka a storefront) is like setting up business in a foreign country. Even though most of what you do will be in English (for most of my readers – their native language) it is still…

How to Apologize & Acknowledge Good Customer Service

People who work in technology get tons of requests from clueless customers – legions of funny lists have been posted. Rarely do you get an inside look though into an example of someone who can admit to “user error.” Hence the internet is often an unfiltered (though understandable) space full of exasperation morphing into meanness and plenty of “it’s not my fault.”…