Audiences are Messy Too

Yesterday I wrote about customers being messy, and that it is our job to work with, rather than expect them to use our products and services only as the engineers intended. Well, audiences can be the same! The Sarah Lacy keynote interview of Mark Zuckerberg yesterday was a very educational event. As a public speaker with 20 years experience, I shared the…

We Have a New Site Design

Time to stir up the water and get a new blog design. Our previous design was very minimalist. We’ve decided too minimalist. We want you to be able to see the range of topics we care about, the various projects we are managing, and have room for things like Twitter and Comments too! Please tell us what you think. We splurged and…