MacHeist: Lower Your Price, Use Your Network, Give to Charity, Earn over $2M

And do it all in less than 2 months. “Whaaat?” you say. That’s right. This is another example of the power of the social web, of leveraging your network, of the network effect, of doing good and doing well, and so many other 21st century concepts made possible by the internet combined with intrinsic human traits. It’s also trust on the part…

Video Podcasting for Unconferenz 2008

Here is my talk at Unconferenz 2008 in Honolulu on Jan 12, 2008. I am using the social networking site for slide shows, SlideShare.net. It does not play the embedded video — for that you’ll want to be live! UPDATE: Ryan Ozawa has posted this video compilation from the day’s events. | View | Upload your own Links from the talk Hardware…

How to Apologize & Acknowledge Good Customer Service

People who work in technology get tons of requests from clueless customers – legions of funny lists have been posted. Rarely do you get an inside look though into an example of someone who can admit to “user error.” Hence the internet is often an unfiltered (though understandable) space full of exasperation morphing into meanness and plenty of “it’s not my fault.”…